Making Money Off eBay
Any thorough and reasonable examination of how eBay works will yield similar results: the key to making money off eBay is by providing customer satisfaction. It’s not enough that you think that you are providing what your customers want when you offer your items on eBay; you have to make sure your customers actually feel like they are truly able to get what they want, so they will continue to buy from you and even tell their friends about you.
How Important Is The Feedback Section, Really?
There has been talk in some circles of how the feedback section is actually irrelevant. Like the flat-earth theory, this particular belief is simply not true. Of course, people who have stumbled upon eBay may ignore the feedback section when they explore the website, but the same cannot be said of regular eBay buyers. The people who are actually considering the product or service you are offering will invariably check the feedback section to gauge your reliability.
The reason for this is simple. In shops and malls in the real world, you can see the actual item you want to buy. You know for a fact that the item exists. You can’t say the same with 100% certainty for all eBay items. It is always possible that the item is just an imaginary product, and the picture in your ad is simply a Photoshop creation. Customers have to take it on faith that they won’t get screwed, and feedbacks from previous buyers will indicate if this faith is deserved. If customers check out your feedback section and they are confronted with a host of complaints regarding your inability to deliver the product, customers will take the safer option of not doing business with you. And it has been demonstrated that making money off eBay is downright impossible if you have no customers due to your apparent lack of credibility.
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Dealing with Customer Emails
Customers may sometimes send you a message regarding your products. Some emails might have questions regarding your product, and a few may even include questions that you have already addressed in your product description. Regardless of the reason for the email, as a seller you are required to respond directly to these customers. If you fail to do so, you won’t be able to sell anything, at which point you won’t be able to refer to yourself as a seller with any degree of accuracy. This is because your lack of response will result in several comments in the feedback section about poor communication or a lack of it. There is a certain logic to their decision to refuse to engage doing business with you—if you can react to potential customers with callous disregard, your attitude may extend to your product as well. If you don’t care enough to answer potential customers, you may not also care at all if your product is insufficient or subpar.
When responding, your best bet is to keep your responses short and to the point. Above all, remain polite. The goodwill your response may generate will be for naught if your message is rude and offensive.
Making money off eBay is possible without the need to defraud as long as your customers are satisfied. Describe your item accurately and deliver on time, and making money isn’t just possible but very likely.